Service

After-Sales & Parts

Parts Depots + Warranty Coordination

Spare parts depots in Moscow / Almaty / Dubai. Genuine OEM + aftermarket. Warranty claim support.

✓ Parts Depots Worldwide ✓ Genuine OEM ✓ Warranty Coordination

Parts depots

7-14

Days global delivery

5yr

Vehicle warranty

8yr

Battery warranty

Vehicle delivery is just the start. We maintain spare parts depots in Moscow, Almaty, and Dubai. Other markets: parts ship from Shanghai within 7-14 days. Warranty claim coordination via global service partners.

After-Sales & Parts Features

What's included

🇷🇺

Moscow Parts Depot

Active depot for Russia + CIS. Genuine OEM + aftermarket inventory. 3-7 day delivery to Russian cities.

🇰🇿

Almaty Parts Depot

Central Asia hub. Serves Kazakhstan + Uzbekistan + Kyrgyzstan. 5-10 day delivery to remote regions.

🇦🇪

Dubai Parts Depot

Gulf hub. Serves UAE + Saudi + Oman + Bahrain + Qatar. 3-7 day delivery via DHL/FedEx Express.

🚚

Shanghai Hub (Other Markets)

Brazil / Egypt / Mexico / Africa: parts ship from Shanghai. 7-14 day delivery via DHL/FedEx/EMS.

🛡

Warranty Coordination

Vehicle: 5-year/100K km. Battery: 8-year/160K km. We coordinate factory warranty claims via local authorized partners.

🎓

Technical Training

Factory training (3-5 days) for distributor partner service teams. Diagnostic tools + common repairs + software updates.

Pricing

After-Sales Plans

Standard Warranty (Included)

Factory 5-year / 100K km vehicle. 8-year / 160K km battery on EV/PHEV. We coordinate claims.

Free with every order

Extended Warranty

Add 2-3 extra years for major components. Available for select models.

$400-1,200 per vehicle

Distributor Training

3-5 day factory training in China for your service team. Diagnostic + repair + software.

$2,500 per person (excl. travel)

Parts Stock Setup

Initial parts inventory package for new distributor (recommended).

$5,000-15,000 (varies)

FAQ

Common questions

What is the standard warranty?

Vehicle: 5-year / 100,000 km. Battery (BEV/PHEV/EREV): 8-year / 160,000 km. Powertrain: 5-year / 100,000 km. Varies slightly by brand.

How do warranty claims work?

Photo + video evidence of issue + VIN + date → we submit to factory → factory approves parts replacement → we ship parts from nearest depot → local authorized partner installs (or you self-install with our remote guidance).

Where can my customer claim warranty service?

For markets with depots (Moscow/Almaty/Dubai): local authorized Changan/Geely/Jetour partners. Other markets: we coordinate remote diagnosis + parts shipment.

How fast do parts arrive?

Russia/CIS (Moscow depot): 3-7 days. Central Asia (Almaty): 5-10 days. Gulf (Dubai): 3-7 days. Other markets (Shanghai): 7-14 days.

Do you provide diagnostic tools?

Yes. OEM diagnostic tool packages available for distributor partners. Includes software updates + scan tool + technical hotline access.

What about software / OTA updates?

Modern Chinese NEVs support OTA. We ensure latest software at shipment. Major firmware updates: remote install via WiFi or service appointment.

Ready to start?

Cai personally reviews every inquiry. Reply within 24h.

Request a Quote 💬 WhatsApp Cai