Service
Export Process
8-step from inquiry to delivery
Transparent timeline. Each milestone tracked. Founder-led personal review.
✓ 8-Step Process ✓ Founder-Led Review ✓ 24h Reply Guarantee
24h
Reply guarantee
98%
On-time delivery
0
Hidden fees
Cai
Personal review
Our 8-step export process is designed for transparency. Every milestone is tracked, every fee disclosed up-front. Founder Cai personally reviews each order.
Overview
5 phases · 8 milestones
💬
Phase 1
Inquiry
Send spec, receive quote
< 1 day
📋
Phase 2
Order
PI signed, deposit paid
1-2 days
🏭
Phase 3
Production
Sourcing + QC
5-15 days
🚢
Phase 4
Shipping
RoRo / Container / Block Train
18-45 days
🛠
Phase 5
After-Sales
Parts + Warranty
Ongoing
Step Breakdown
Responsibilities at each step
1
Step
< 24 hours
Inquiry
Instant Inquiry Response
👤 You do
- •Send target market + quantity
- •Specify model preferences
- •Share import license (if applicable)
🏭 EV Auto Pro handles
- ✓Founder Cai reviews personally
- ✓Confirm stock availability
- ✓Send FOB + CIF quote
- ✓Recommend alternatives if specs unavailable
2
Step
1-2 days
Order
Contract & Pro Forma Invoice
👤 You do
- •Review PI terms
- •Sign + return PI scan
- •Pay 30% T/T deposit
🏭 EV Auto Pro handles
- ✓Issue formal PI with breakdown
- ✓Confirm deposit via SWIFT
- ✓Lock factory production slot
3
Step
2-3 days
Production
Vehicle Sourcing & Allocation
👤 You do
- •Confirm final config (color/trim)
- •Confirm shipping method
🏭 EV Auto Pro handles
- ✓Allocate from bonded stock OR factory order
- ✓Lock production batch
- ✓Issue tracking number
4
Step
3-5 days
Production
Pre-Shipment Inspection
👤 You do
- •Review photo + video report
- •Approve or request adjustment
🏭 EV Auto Pro handles
- ✓Multi-point QC inspection
- ✓Photo + 360° video report
- ✓Destination cert pre-check
5
Step
5-10 days
Production
Vehicle Readiness & Final Payment
👤 You do
- •Pay final 70% balance
- •Provide consignee details
- •Confirm port preference
🏭 EV Auto Pro handles
- ✓Export packaging
- ✓MoFCOM customs declaration
- ✓Marine cargo insurance
- ✓Bonded warehouse exit
6
Step
3-5 days
Shipping
Logistics Booking & B/L
👤 You do
- •Confirm consignee + notify party
- •Approve B/L draft
🏭 EV Auto Pro handles
- ✓Book RoRo / Container / Block Train
- ✓Issue Bill of Lading (B/L)
- ✓Send certificate of origin
7
Step
18-45 days
Shipping
Sea / Rail Transit
👤 You do
- •Receive GPS tracking updates
- •Prepare destination customs
🏭 EV Auto Pro handles
- ✓Real-time GPS tracking
- ✓Daily WhatsApp update
- ✓Coordinate with destination agent
8
Step
Arrival + Ongoing
After-Sales
Delivery + Parts Network
👤 You do
- •Handle local import customs
- •Receive vehicle + documents
🏭 EV Auto Pro handles
- ✓Document handover
- ✓Activate parts depot
- ✓Technical support hotline
- ✓Warranty claim coordination
FAQ
Common questions
Can you deliver urgent orders within 7 days?
Yes for in-stock units to nearby ports. Air freight available for ≤2 units (premium cost).
Can I change order config after PI signed?
Yes if production not started. Color/trim changes free within 48h of PI. After factory allocation, 5-10% change fee.
What if vehicle fails inspection?
You can: (a) replacement unit (no extra cost), (b) factory rework, or (c) cancel + refund.
Who pays for marine cargo insurance?
Included in CIF quotes (we cover). For FOB, you can buy separately OR we coordinate (1.5-2% cargo value).
How is final balance handled?
T/T 70% before container loading. Signed photo evidence of loaded vehicle + container number triggers B/L release within 24h.
Real-time shipment tracking?
Yes. GPS link on B/L issue. Daily WhatsApp update. Final 7 days before arrival: hourly updates.
Ready to start?
Cai personally reviews every inquiry. Reply within 24h.